When was Longchamp founded?

Longchamp’s story began in 1948 when Jean Cassegrain, the father of today's President, began to craft luxury leather smoking pipes. After several successful years offering the finest smoke products in France, the company began to create small leather goods and eventually expanded the collection to include women’s handbags, luggage, ready-to-wear, shoes and men’s leather collections. What began as a small smoke shop, known for its expertise and excellent craftsmanship, soon expanded to a major luxury brand.

What does the horse logo stand for?

The emblematic horse logo is a symbol of the company’s inception. There is a famous horse race track in Paris called Longchamp or "long field." Just next door was an old mill that Monsieur Cassegrain - which means "miller" in French - used to pass in front of every day. The company soon found its name: it being only a short trot from the miller and onto the race track, the way was fore trod!

How many people are employed by Longchamp?

More than 3000 people work for Longchamp and 45% of them are employed in France.

Tracking my return

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If you have returned your order through shipment, we will process your refund using the same payment method used for the original transaction. Rest assured, we aim to refund you as promptly as possible, ensuring it occurs within fourteen (14) days after our Distribution Center receives the returned item. However, please note that we maintain the right to delay the refund until we have received the item(s) and completed the evaluation to ensure they are in good condition.

If you have returned your item(s) in-store and meet our return requirements we will process your refund using the same payment method used for the original transaction.

Please anticipate a timeframe of 5 - 7 business days for the credit to reflect on your financial statement, as this duration may vary depending on the processing time of your bank.
You have returned your online order and the package hasn't been delivered to our Distribution Center yet. Please contact our Customer Service team by filling out this Contact form, emailing [email protected], or calling (888) 828-8081 Monday-Friday from 9 am-10 pm, Saturday-Sunday 9 am - 5 pm EST. Our advisors will contact our carrier for more information about your return.

If the return was shipped using a carrier of your choice rather than the prepaid return label provided, the shipment remains your responsibility. We recommend contacting the carrier directly to obtain tracking updates or delivery confirmation.
You have returned your online order and the package hasn't been delivered to our Distribution Center yet. Please contact our Customer Service team by filling out this Contact form, emailing [email protected], or calling (888) 828-8081 Monday-Friday from 9 am-10 pm, Saturday-Sunday 9 am - 5 pm EST. Our advisors will contact our carrier for more information about your return.

If the return was shipped using a carrier of your choice rather than the prepaid return label provided, the shipment remains your responsibility. We recommend contacting the carrier directly to obtain tracking updates or delivery confirmation.

Tracking my return

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