Placing an order on Longchamp.com
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Here is a step-by-step guide to help you complete your order on Longchamp.com.
1 - Find your item(s) by browsing through the categories and filters. Already have an item in mind? Search for it using the search bar at the top of the website.
2 - Once you've chosen your item(s), add it to your cart and enter your desired quantity. All orders are limited to and cannot contain more than:
- Three (3) identical items (item, identical material, and color); and/or
- Ten (10) items in total and/or
- Twenty (20) items in any styles in total within twelve (12) month;
3 - If you'd like, you can add gift wrapping and a card with a personalized message.4 - Create an account if desired – this will allow you to track the progress of your order.
5 - Enter your shipping and billing address.
6 - Enter your bank details in our secure area and accept our General Conditions of Sale.
Once you've completed your order, a thank you page will appear displaying your order number and confirmation that your order has been successfully placed. Once your order has gone through, you'll receive a printable order confirmation email containing:
- our General Conditions of Sale.
- the contact details of our Online Sales Service.
- information about the right of withdrawal.
- the withdrawal form (appended to the General Conditions of Sale).
- the Returns/Exchanges Policy.
You'll also receive a shipping confirmation email once your order has been dispatched.
You can access the invoice via your customer account once your order has been dispatched. -
The total order amount for each customer must not exceed 10,000 euros (including VAT, excluding shipping costs and any customs duties), and orders are limited to not containing more than: - three (3) identical items (same bag style, material and color); and/or - a total of ten (10) items. In addition, the same customer may not purchase more than twenty (20) items within a consecutive twelve (12) month, regardless of the bag style. Besides, Due to the limited availability of the Le Cadence collection, purchases are currently limited to one (1) item per customer. Longchamp reserves the right to cancel or refuse orders that exceed this limit.
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Our Customer Service team is happy to help! We invite you to contact us via this contact form or dial at +852 3185 2148.
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If you're struggling to access pages on our website, your browser may have remembered some information that is out of date.
We recommend clearing your cache using Ctrl + Shift + Delete for Google Chrome, Internet Explorer, and Firefox. If your problems persist, we invite you to contact our Customer Service team by completing this contact form. -
You can find all of our General Conditions of Sale here.
